From customer's correspondence

Matt M.
Mt. View CA USA

Hitachi HTS548040M9AT00 40 GB laptop

From Customer's order

Wasn't a failure. Our tech backed up when slaved, and documents were not backed up, then drive was re-imaged with corp. image. We used ONtrack recovery software. Only recovered a portion of the files. Did not really help much.

After recovery:

Many, many, thanks for recovering my data.
Sincerely,
Matt

Andres M.
Sacramento, CA USA

Hitachi HTS428060F9AT00 60 GB laptop

From Customer's order

Nothing occurred before failure except possible power adapter surge. I used it during the day and it failed to start up same evening. I received this message: 1720 -SMART Hard Drive detects imminent failure (Failing Attr: 01)

After recovery:

Thank you and have a great day :)

Meghan F.
Richmond, VA USA

Hitachi IC25N040ATMR04-0 40 GB laptop

From Customer's order

I spoke to a franchise owner with RescueCom, and he referred you to me. I believe his name was Tony. Here's the history: I put my computer into hibernate mode on Thursday night. I left it in my car accidentally overnight, and it was a very cold night. When I got my laptop out Friday morning, it would not turn on. The blue power lights were on, so I think it did not go all the way into hibernate mode, so I thought the battery had died. I plugged in the power source, and I got an extensive, full screen error message, black with white writing. It said something to the effect of "Sorry for the inconvenience, but Windows did not start properly." Then it listed things that may have happened (i.e. shut-down, freeze up) and then gave me options for what mode to start it in (i.e. Start Windows normally, last known good configuration, and safe mode). I called Toshiba and they told me to take it to a computer repair shop to have data recovery, then to do a system recovery with my CD. CompUSA said that my hard drive was not readable. He had put it into another computer. He said he could hear it spinning, but it couldn't be read. Then I talked to RescueCom, and a technician came out to do data recovery, but he told me I'd have to send it to a clean room. I believe his computer recognized my drive, but then just couldn't pull anything off of it. I then called their company today, spoke with Tony, and he suggested I contact you guys.

After recovery:

THANK YOU SO MUCH! I am so happy and thankful!!! THANK YOU SO...
Sincerely,
Meghan F.