|
Data Recovery
Quick Start
|
Back to Data Recovery F.A.Q.
How do I ship my hard drive?
It is extremely important your hard drive is packaged
carefully to avoid any additional damage during shipment.
When recovering from RAID, we may need you to send the controller along
with the drive. Please remove the controller carefully, enclose in an
anti-static material and ship along with the drive.
Shipping instructions
- To ship a BARE hard drive: Remove and retain all brackets, mounting screws and interface adapters unless otherwise instructed.
- To ship the WHOLE unit (external enclosure, laptop, etc.) include all needed accessories and software (like power adapters, cables, driveres, controllers, etc.)
- Preferable packaging: Place the drive inside an anti-static or wrap in aluminum foil.
Suspend the unit in the center of a sturdy box of foam or bubble wrap around all sides.
- We recommend to ship hard drives via air service to minimize handling such as UPS Express or UPS Expedited services, although you may ship via the carrier of your choice.
- Include a printed copy of your order in the package along with your failed hard drive and ship to.
- Shipping address:
DatBit Data Recovery
416-762-1632 (Attn. Bill Tomkins)
2100 Bloor Street West, Unit 6-247
Toronto, ONTARIO
M6S 5A5
Canada |
Company
contact phone, contact S&H dep.
Street address
City, Province
Postal code
Country |
Dear International Customers !!!
Please, be advised: No Duties and/or Taxes will be applied to your package, if its value not more than $10 USD and the item description in the customs declaration and/or shipping invoice as following:
"Damaged/Failed Hard Drive, For Repair Only, in Canada - value $10.00"
If you feel to value the package for more than $10 USD, to avoid any delays/exceptions at the customs clearance, you must indicate in the shipping paperwork that you will be in charge of the payment of any applicable duties and/or taxes, if any occur.
We accept any carrier companies, but advise you to use a shipping method with ability to trace shipment.
We are not responsible for any taxes or duty fees imposed by customs office
We accept Saturday Delivery shipments
It will expedite the whole data recovery process, if you follow these steps accurately
|
|
From customer's correspondence
|
Gary D.
Fredericksburg, TX USA
Toshiba MK2018GAP 20 GB laptop
From Customer's order
Drive failed to boot, started making grinding sound.
After recovery:
Hello,
I'm very pleased with the outcome of your recovery services. The Hitachi HDD-clone 'did' work and a 40 gig instead of the original 20 gig, thanks. All is well which ended well and I'll recommend your company to others that might end up in such a situation.
Prosperity to you all,
Gary
|
Carl A.
OZ Communications
Cary, NC USA
Western Digital WD800BB - 32BSA0 80 GB
From Customer's order
BIOS S.M.A.R.T errror. Drive still spins. I can see files on disk and browse them but during browse / access they do not read. I ran drive recovery routines in OSX and fsck.
After recovery:
FIXED!
Of course you already knew that... ;-) Thanks so much for getting my data!
Thanks again!
Carl
|
Silverback Systems, Inc.
Attn: John H.
Campbell, CA USA
Samsung HM100JC 100 GB external laptop
From Customer's order
Drive failed to boot, started clicking, so we stopped doing everything and started looking for the professional help as your company is.
After recovery:
Great deal, thanks a lot for all your help in this matter. We'll always rely on your honest professional service...
|
|
