Sunday
February 05, 2012
Recovery Info for Your Drive

 

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Back to Data Recovery F.A.Q.
 
Can I recover my data using Norton or other disk utilities?

While most disk utilities provide excellent preventative maintenance by fixing minor problems, they can render data unrecoverable in the event of extreme corruption. Follow these tips to help ensure your drive and data safety:
 
Save an "undo" file (a record of the changes the utility has made to your drive), in the event it does not correct your problem. By sending this file along with your drive to us, you help ensure recovery of your data.
 
DO NOT use a utility program if it does not allow you to save an "undo" file of the repairs it makes. If your drive makes any unusual noises, DO NOT attempt to use any type of utility software.Damaging sounds include clicking, buzzing or scraping. Unusual sounds are indicative of a damaged head mechanism or a head crash. Shut down the computer to avoid further damage to the drive and its data. Send your drive to us for professional recovery.

From customer's correspondence

Mary V.
IBM, Inc.
Waldwick, NJ USA

Fujitsu MHT2080AH 80 GB laptop

From Customer's order

HD was damaged when a liquid was spilled on the keyboard. Laptop failed to operate and when HD was swapped into a new laptop the OS was not recognized and laptop failed to boot.

 

After recovery:

Thank you for your excellent support and I'll be sure to recommend you to our customer support team in IBM.

Mary V.

Brian F.
Chemical Abstracts Service
Columbus, OH USA

Fujitsu MHT2040AH 40 GB laptop

From Customer's order

Was working in email when laptop locked up and blue screened. Tried hooking up drive to external USB device and using Winternals bootable CD. Both instances the drive was not detected. Drive DOESN'T SPIN; NOT visible in BIOS

 

After recovery:

I am so grateful that you were able to recover the data from the drive.
Brian F.

Yousuf G.
Baltimore, MD USA

Toshiba MK6021GAS 60 GB laptop

From Customer's order

Drive started making noises. Unable to boot computer. No recovery efforts made.

 

After recovery:

The new hard drive works perfectly, so does the boot-up process. Thank you so much!
Thanks,
Yousuf G.
 
 

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