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Data Recovery
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Back to FAQ and Technical Articles
Hard drive noise sounds. Clicking drives.
The computer hard disk drive is a common source of noise
sound. It is normal for a spinning hard drive to produce low humming and
quiet whistling sounds.
However, drive should not produce repetitive clicking, ticking, or banging
noise. Very noticeable humming, squeaking, or any type of hard thump may
put your data in danger.
Clicking sound may indicate a very serious hard dive problem. Data
recovery from clicking drives is a complicated process. The success rate
of recovery depends on the source of problem. Read/write head assembly
failure and damaged platter's surface usually generate clicking sounds.
What
is Head assembly
The Head assembly is often called the hard drive heads (or simply: the
heads).
Head assembly and magnets are parts of the stepper actuator (or Stepper
Motor), a mechanical gear that positions the read/write head assembly
over the appropriate tracks.
The read/write heads themselves are suspended over the surface of the
disk at the ends of the head arms.
The head arms are all mechanically fused into a single structure that
is moved around the surface of the disk by the actuator.
Why clicks put a data in danger
A typical hard disk uses rotating platters to store data. Each platter
has a smooth magnetic surface on which digital data is stored.
Moving along and between the platters on a common arm are read/write heads,
with one head for each platter surface. The hard disk's read-write heads
fly above the data surface with clearance of as little as few nanometres.
Typically, the clicking sound produced by the heads assembly which is
hitting their travel-limiting stops. Each click accompanies the vibration
of heads on arm, strong enough to exceed that tiny safety gap between
the flying heads and spinning disks. As a result, heads touch sensitive
data surface and destroy it.
We strongly do not recommend listening to the 'music' of clicking hard
drive. To prevent the extensive data damage, immediately shut down your
computer or external data storage, take out the drive and dispatch it
for the professional data recovery service. Otherwise, you risk loosing
your valuable files.
Clicking sound sample
So what does a clicking failed hard drive sound like?
There are maybe many clicking patterns for each particular hard drive
model.
To help you with telling the difference between a good hard drive and
a hard drive that is on its last legs we provide just the one sound pattern
to help you diagnose the dangerous problem: 
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From customer's correspondence
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Jeff M.
Simsbury, CT USA
IBM IC35L060AVV207-0 60 GB
From Customer's order
The drive froze up and locked my system while reading from it. The drive started clicking. I tried using Disk Warrior, but it doesn't mount so that won't work.
After recovery:
Thanks a lot for recovering my data. You guys did a really great work and price wise as well.
Sincerely,
Jeff
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Meghan F.
Richmond, VA USA
Hitachi IC25N040ATMR04-0 40 GB laptop
From Customer's order
I spoke to a franchise owner with RescueCom, and he referred you to me. I believe his name was Tony. Here's the history: I put my computer into hibernate mode on Thursday night. I left it in my car accidentally overnight, and it was a very cold night. When I got my laptop out Friday morning, it would not turn on. The blue power lights were on, so I think it did not go all the way into hibernate mode, so I thought the battery had died. I plugged in the power source, and I got an extensive, full screen error message, black with white writing. It said something to the effect of "Sorry for the inconvenience, but Windows did not start properly." Then it listed things that may have happened (i.e. shut-down, freeze up) and then gave me options for what mode to start it in (i.e. Start Windows normally, last known good configuration, and safe mode). I called Toshiba and they told me to take it to a computer repair shop to have data recovery, then to do a system recovery with my CD. CompUSA said that my hard drive was not readable. He had put it into another computer. He said he could hear it spinning, but it couldn't be read. Then I talked to RescueCom, and a technician came out to do data recovery, but he told me I'd have to send it to a clean room. I believe his computer recognized my drive, but then just couldn't pull anything off of it. I then called their company today, spoke with Tony, and he suggested I contact you guys.
After recovery:
THANK YOU SO MUCH! I am so happy and thankful!!! THANK YOU SO...
Sincerely,
Meghan F.
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Mary V.
IBM, Inc.
Waldwick, NJ USA
Fujitsu MHT2080AH 80 GB laptop
From Customer's order
HD was damaged when a liquid was spilled on the keyboard. Laptop failed to operate and when HD was swapped into a new laptop the OS was not recognized and laptop failed to boot.
After recovery:
Thank you for your excellent support and I'll be sure to recommend you to our customer support team in IBM.
Mary V.
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